Known Issues/FAQs

Can’t access ENDEC web server (firmware version 1.0a or 1.0c)

First make sure you have enabled the web server with the menu.network.web server command.

If that does not solve your problem, for enhanced security, the ENDEC uses the “Digest” form of password protection for its web server. An incompatibility exists with Microsoft Internet Explorer version 5 and 6. You can:

1) update your ENDEC to the latest version of firmware - or -
2) Use Internet Explorer version 7, or Firefox, to access the ENDEC’s web server.

Uploading firmware updates without access to the update web page

You can update your ENDEC if you have a USB flash drive. It can not be a “U3” type drive with security. It must be a non-encrypted flash drive.

1) download the firmware update from www.sagealertingsystems.com/support
2) rename to file to updateusb.x, and copy it to the top folder on your flash drive.
3) Shut down your ENDEC.
4) plug the flash drive into the top USB slot on the back of the ENDEC.
5) power up your ENDEC.
6) After several seconds, the ENDEC will update, you will see status messages on the ENDEC’s LCD display.
7) Follow the instructions on the screen. You will eventually be asked to remove power from the ENDEC (pull the plug, don’t use the power switch), then remove the flash driver, then plug in the ENDEC again.

How do I know what version of firmware is loaded on the ENDEC?

The version information is in the message buffer on the front panel when the ENDEC starts. Use the “MSG” soft key and scroll with the down arrow.

System Startup at 12/15/08 08:49:15, Digital ENDEC 1.0d

"ActiveX control failed to load" on Show Input Levels

You need to download the VU meter ActiveX plugin from the PC Software page.